Guide
Mediation software for Australian law firms — what to expect
Law firms preparing clients for mediation need matter management, documents, deadlines, and governed AI on the firm side. The independent mediator runs a separate workflow — booking, intake, fees, and session coordination. This guide explains the split so principals choose the right tools without double-buying or overclaiming.
General information only — not legal, accounting, migration, or compliance advice. CounselOS does not guarantee regulatory outcomes. Your firm remains responsible for professional obligations.
Updated
Two products, two roles
CounselOS is legal practice management for your firm — matters, trust accounting, compliance, documents, and governed AI subject to lawyer review. CounselOS Mediation is software for independent mediators — party intake, document collection, fee requests, and a read-only portal for referring lawyers.
- Your firm: matter prep, client advice, brief drafting, internal deadlines
- The mediator: booking, both-party confirmation, intake, session logistics
- Lawyer portal on the mediator side: read-only status and brief upload — not firm PMS
What to evaluate on each side
On the firm side, ask about matter records, document organisation, and AI governance. On the mediator side, ask about both-party fairness, payment reminders, and Australian hosting. Neither product mediates disputes or provides legal advice.